The New Zealand Organisation for Quality (NZOQ) is NZ’s professional body for Quality Assurance professionals; their website is HERE .
Here are some of Ian’s articles from NZOQ’s professional journal
Feel free but please don’t overlook the copyright
Copyright exists in these articles. Please feel free to read them, but if you use them for reference, please be kind enough to recognise me and the QNewZ source in full.
ROOT CAUSES or reasons or just getting there?
Investigations, risk & safety
Prof James Reason’s Swiss Cheese Model of organisational accidents and the importance in effective safety systems of a Just Culture that ensures issues are reported.
Leading and lagging indicators of performance
If you’re not measuring it, you’re not managing it! Last month’s financials are never enough, stopping kidding yourself! So, just what are Critical Success Factors, what’s a KPI and what’s a KRA? What’s the difference, and why do you need both?
Horses for courses
Presentation for the NZOQ Annual Congress 2008 that tracks the history of the mainstream QA methodologies and sets them against whose interests they were aimed to serve first.
Tools to use to make things better
Using the right tools always makes the job easier..
Assigning responsibilities, delegating authorities (RACI chart & deployment flowchart)
Solutions first syndrome; or the easy way to avoid continual improvement
Paper on “Solutions first syndrome” delivered at the World Congress on Business Excellence in Auckland, NZ, December 2012. Talks about causal factor analysis as necessary to determine the problem BEFORE designing the solution…not rocket science but we all suffer from it! Conventional root cause analysis tools miss the point!
Where did ISO 9001 come from?
Who created it and why? And where did certification come from?
Picking your winner when it comes to continual improvement systems (LinkedIn version of the article above).
Ever wondered what the process approach was, or how to audit it?