Clare Kelleher, Global Service Manager, Pacific Knowledge Systems, Surry Hills, Sydney, NSW, Australia, Sept 2017

I’m delighted to say we got confirmation overnight that we have been approved for ISO 13485:2016 “Medical Devices” certification, so our certificate has landed and at the first attempt!!!   Hurrah, and thank you Ian, for your amazing assistance.  I’m so glad you coached us through setting up our own systems rather than trying to sell us one you had “prepared earlier”. 

I’m very happy to recommend you to anyone who needs help to set up a system that fits the way they work first and foremost, but that meets the standards and the regulations along the way. It’s been an amazing journey.

Many thanks, and I’m looking forward to working with you as we transition into ISO 9001:2015 for the wider parts of our business.

Graham Dollin Managing Director, Production Software Ltd, Christchurch, Feb 2017

Clearline Services friendly and experienced staff helped Production Software update their Quality Management System plus gain certification to AS/NZS ISO 9001:2015.

Ian has worked with us since 2009.  He first dealt with re-working our systems to regain certification to AS/NZ ISO 9001:2008 following several years where it had no longer been necessary.  His wealth of experience and practical knowledge facilitated the improved quality in our services and products that our international customers demand.

Karl Baker, Director, Red Hot Business Coaching, Petone, Wellington, June 2011

We used Ian Hendra and Clearline Services for a half day planning session with a view to getting some clarity around a significant business challenge we were facing.  We were not hitting the sales targets we had set ourselves for a particular product we had developed. 

Ian helped us to stand back from the perceived problem and take a very broad view of all the issues relating to that problem.  From that we were able to get a clear picture of the actual issues involved, what were the core factors that were causing the problem, and where we needed to focus our attention to address the issues.  

We left with a clear sense that we were all on the same page and that nothing had been ‘missed out’.  We had a clear course of action and were agreed as a team on the areas that we needed to address.  The addressing of these areas was a practical consideration and we were very confident we could make the necessary changes.

I found Ian to be a very relaxed and confident facilitator, clearly focused on us getting what we needed (a clear picture) with a strong focus on simplicity and practicality.  I am amazed that such a seemingly simple process can be so effective and put that down to Ian’s manner, thorough understanding of the methodology, his experience and skills in this area. 

I recommend Ian without hesitation in terms of any organization that is wanting team alignment and a clear understanding of the real issues impacting on an organization’s effectiveness combined with a need for an output of practical steps to address the issues.